Commercial Real Estate Advisors

We empower commercial real estate owners with CMBS loans! Ann Hambly created the niche in the market known as the Borrower Advocate in 2005, by creating 1st Service Solutions. 1st Service Solutions is a full service advisory firm for the life of your CMBS loan. With a CMBS loan, relatively “simple” requests like getting funds from your reserve account or getting a lease approved can be frustrating and time consuming.  More complex transactions like assumptions, change of ownership, or restructures require intimate knowledge of the REMIC rules governing CMBS loans, as well as the processes and tendencies of CMBS Loan Servicers.  When you have an advisor on your side that has decades of hands-on experience in CMBS loan servicing and an intimate understanding of REMIC laws, your odds of achieving your goals are greatly enhanced. There are very few things that can’t be done in a CMBS loan, contrary to popular understanding.  You just have to know the exact steps it takes to get there. We can also save you headaches and tons of your hard earned money before your loan closes! Before you sign your next set of CMBS loan documents, let us help you by reviewing them, identifying areas of concern for the borrower and suggesting language changes to the documents!



Loan Assumptions

We are the industry’s first and most experienced assumption team. Advocated over $6 billion in assumptions, and counting. Learn more

Loan Restructures

Do you know all your options? The servicer will not provide them to you. Trust the team with experience. Over $9 billion in transactions, and counting. Learn more

Debt & Equity

A key component to getting your loan successfully restructured is having access to the right capital. Learn more


Ann Hambly knows the CMBS rules, structure and players as well as anyone I know. She has been a part of setting industry guidelines from the very beginning of CMBS. That knowledge is the key to being a successful borrower advocate.

Pat Sargent

Partner, Alston & Bird LLP

Steve Banegas is one of the most genuine leaders I know.  His love for his Customers, both internal and external is most inspiring.  His willingness to step into the unknown to make life a better place is one of the many traits Steve possesses.

Herb Kelleher

Founder and Former Chairman of the Board, President & CEO, Southwest Airlines