Commercial Real Estate Advisors

We are the official FULL SERVICE CMBS advisory firm with a singular focus on owners/borrowers


Ann Hambly created 1st Service Solutions ~ and the borrower advocate role ~ in 2005 after spending 30+ years of her career in CMBS servicing and recognizing that the borrower has no one on their side in a CMBS loan.  As a full service CMBS advisory firm, we help owners achieve their goals in the following key areas:

Expedite the assumption of an existing loan
Modify existing loans
Extend maturing loans
Get access to lender held reserves
Modify the collateral (I.e.; release an outparcel)
Defeasance ~ through our alliance with Commercial Defeasance
Review new CMBS loan documents before you sign them
Demystify the entire CMBS process



Loan Assumptions

We are the industry’s first and most experienced assumption team. We have successfully completed more assumptions than anyone in the industry! Assumptions typically closed in 1/2 the standard timeframe. Learn more

Loan Workouts

As former successful CMBS servicing professionals themselves, the team at 1st Service Solutions understands the servicer’s needs firsthand. We are the only firm with a ranking by Morningstar Credit Ratings. Learn more

Performing Loan Requests

Even the most ‘simple’ requests take on a life of their own in a CMBS structure. Whether you’re getting a new CMBS loan, or need to make changes to existing loan documents. Learn more

Capital Markets

1st Service Solutions specializes in sourcing capital for our clients. As the nation’s leading CMBS advisory firm, we have access to capital for all property types, nationwide, including Joint Venture and structured financing. Learn more

Ann Hambly knows the CMBS rules, structure and players as well as anyone I know. She has been a part of setting industry guidelines from the very beginning of CMBS. That knowledge is the key to being a successful borrower advocate. Pat Sargent

Partner, Alston & Bird LLP

Steve Banegas is one of the most genuine leaders I know.  His love for his Customers, both internal and external is most inspiring.  His willingness to step into the unknown to make life a better place is one of the many traits Steve possesses. Herb Kelleher

Founder and Former Chairman of the Board, President & CEO, Southwest Airlines