Loan Workouts

We have successfully completed more loan workouts than anyone in the industry!

Value of our Services


Most borrowers have little understanding of the responsibilities the servicers have. We have both the insight and the experience to help you navigate through the maze of bureaucracy that typifies a loan restructure with a special servicer. What sets 1st Service Solutions apart is that we understand that the restructure of debt is a servicing function. Based on our combined 100+ years of experience in the industry, we can help produce a positive outcome when we negotiate a loan restructure.


In the event that a loan restructure cannot be achieved, we will proactively expose your property to our vast sources of investors. 1st Service Solutions will make every effort to help you avoid a foreclosure and to achieve the best possible sale, refinance, or recapitalization of your property.

Understanding Your Options

Some borrowers think the only two options are to pay all that is owing or to hand the keys back. There are typically many options in the middle of those two extremes

Equipped With Facts

You will be equipped with facts which will affect the outcome of your workout. Facts which are not typically available to borrowers, or even less sophisticated borrower advocates and facts which have nothing to do with your property

Capital Solutions

You will have access to capital solutions which are preferred by the special servicer(s)

Save Money

Since our specialty is to workout CMBS loans and we work out more than any other firm annually, we have access to the latest and greatest terms, which we incorporate into your deal

Access To Decision Makers

When you hire an attorney to do your CMBS workout, the special servicer will have its attorney handle the workout also, so you will have no access to decision makers


Check out our menu of services, and a special report “How do you know if you qualify for a commercial loan restructure?”

Hear what our clients have to say

Don’t take out word for it, hear what some of our clients have to say about 1st Service Solutions

“I want  to express my appreciation to you and your staff of the professional efforts you have provided in working through this challenging assignment. Your organization has followed this workout endeavor through every step, and I have been most impressed with your understanding of the principal issues as well as your negotiating procedures.

Choosing your firm to represent us was definitely the right move for our company, and I am very greatful for your assistance.”

Don Ershig

Ershig Properties, Inc.

“Ann Hambly knows the CMBS rules, structure and players as well as anyone I know. She has been a part of setting industry guidelines from the very beginning of CMBS. That knowledge is the key to being a successful borrower advocate.”

Pat Sargent

Partner, Alston & Bird LLP

“The expression of “outperforming expectations” is often overused and misapplied but that’s exactly what 1st Service Solutions accomplished. Ann and her team jumped into a CMBS issue without hesitating and was instrumental in resolving a very impactful issue.” Ron Gilbreath, CCIM, CPM®

Vice President, Asset Management, TIC Properties Management, LLC

Workout References

Hunneman Capital Group

Mark Hall
(617) 457-3412

Newmark Merril

Sandy Sigal
(818) 710-6100

Alston & Bird LLP

Pat Sargent