Expertise You Need. Service You Deserve.

Meet our team

Our senior team has over 100 years of combined experience in servicer shops. Our team’s dedication to advocating on behalf of its clients ensures the best possible results on a wide range of services.

Ann Hambly

Founder and CEO

Steve Banegas

COO & Chief People Officer

Nick Johnson

Marketing | Technology

Alex Johnson

Jr. Asset Manager

Hillary Stuckeman


Kevin Duty

Managing Director, Restructures

Stephanie Whittington

Asset Manager

Rob Seidenwurm

SVP of Legal Outreach

Megan White

Executive Assistant

Matt Haake


Bill Stuckeman

Managing Director, Lodging Group

Tim Looney

Director of Sales

Pam Banegas

Client Care

Sonny Torres

Capital Strategist


Good Spirits Officer

A company is only as good as the quality of the people who serve you, and how well they work together.  Ann Hambly has assembled leading players from the Special Servicers and created something that is rare – an authentic team. People who work with Ann at 1st Service Solutions appreciate the quality and skill of the professional that they are privileged to work and interact with. Ann Hambly built her company on an unshakable commitment to serving the critical needs of the Owner. John King

Cultural Architect

Bill Bathe

MLB Borrower Advocate

What Separates Us?

We were the first and are the most experienced. This is what separates us from the competition:

Special Servicer Background

Our employees have special servicing backgrounds. This enables us to provide valuable insight into servicers’ requirements.

Full Time Employees

We have full time employees. You are personally assigned an asset manager that is a full time employee of 1st Service Solutions. We do not outsource.

This is Our Core Business

Borrower advocacy is our core business. We invented the borrower advocate niche, and this is what we do, all day, every day.