My name is Pookey and I am the Good Spirit Officer for the company meaning I am supposed to keep the employee’s spirits in good shape! It is really important that our employees stay positive because our customers often come to us very defeated. I hear sadness and defeat in our customers voice when they call. It makes me sad! I wish I could cheer up our customers too! I spend time with each employee every day to brighten their day. That way they are more prepared to tackle the calls they make with the special servicers – because those calls can get very challenging! I can hear that in their voices when they are on the phone. I hope one day I can go to the special servicer’s office and brighten their spirits too.
Pookey’s Plug
