We serve as an advocate for the BORROWER for anything CMBS! Anything from expediting assumptions, re-capitalizing the debt, or just a “simple” lender consent. We created this borrower advocacy industry and our experienced team has worked with owners on over $18 billion in CMBS loans. Life is way too short for the complications of the CMBS structure. By involving our expert team, you can focus on your core business and let us deal with the stress inherent in CMBS!

1st Service Solutions is a team of people who were former servicers, or even CEO’s and managers of servicing shops

The 1st & Only Rated Borrower Advocate

Founded in 2005 by veteran servicing CEO, Ann Hambly, 1st Service Solutions was the first firm dedicated to serving exclusively as a borrower advocate for loan workouts, loan assumptions and performing loan requests within CMBS. Over the years, the firm has remained the leader in the borrower advocacy space and is currently ranked MOR CV2 by Morningstar Credit Ratings. Don’t settle for 2nd, always go with 1st (Service Solutions). To date 1st Service Solutions has achieved success on advocacy for over $18 billion transactions. 1st Service Solutions’ Menu of services.

1st Service, CMBS EXPERTS

Our workout specialists each have 20 or more years on the “other side” (in servicing)
- We know what you are facing and have been on the other side
We achieved the second highest ranking by Morningstar for the second year in a row
We created the CMBS Expert space in the industry over 12 years ago
- THIS is our core business
We have resolved over $18 Billion of CMBS loans since inception
- We get results
- Over 70% of our business comes from repeat customers and referrals
Our founder frequently serves as an expert witness in CMBS matters and is a sought-after speaker on CMBS matters
Special Servicers often refer owners to us

Recent Successes

Our Founding Principles

Integrity

Integrity– as the organization that created the borrower advocate role in the industry, we have built our reputation on integrity. We will always maintain the highest of expectations with respect to interactions with our clients, frank communication and representation of the owner’s best interest.

Care

Care – we believe owners want to be understood and know that someone cares just as much as they want pure knowledge. Our team is made up of people who genuinely care about each other, which results in a caring environment for our clients. Sometimes, we may feel like the only party that cares in a CMBS structure!

Alignment of Interest

Alignment of Interest – we spend a lot of time providing free consultations and always put the owner’s best interest ahead of ours. We do not accept an engagement from every owner who requests our help because we are not in the business of collecting fees without a positive resolution. We do not profit unless the owner benefits and our fee structure is aligned with the owner.

Owner empowerment through education

Owner Empowerment Through Education – many owners think a CMBS loan works like a bank loan and that a good discussion with a servicer will be as effective as a discussion with their banker. Our extensive hands-on experience with CMBS loans teaches us that this belief could not be further from the truth. 50% of our job is to educate owners on how CMBS works, inform them of the intricate “behind the scenes” factors in a CMBS loan, and help them understand what to expect and why. We spend a significant amount of time and money on the education of owners.

Relevant

Relevant – because we are a borrower advocate 24/7, we are on the forefront of CMBS trends, deal structures, regulatory changes and special servicer practices; which means our service is always relevant.