Pookey Hambly

2010 - 2024


Our 1st Service family lost one of its most special family members Christmas Eve. Pookey Hambly was our GOOD SPIRIT OFFICER and he always made sure EVERYONE was in good sprits. He worked at 1st Service every day for the past 14 years. Our family will not be the same without you, Pookey!

Nation's Leading

CRE Advisory Firm

 


Before 1st Service Solutions was founded in 2005, the role of a CMBS loan advisor serving owners did not exist. Almost 20 years later we continue to hold the title of leading CMBS loan advisor and are the first and only firm to be rated by rating agencies in the niche. Founder and CEO, Ann Hambly, spent years of her career developing and leading some of the largest servicing shops known today. With this knowledge and experience, we provide inside access to real deal terms being approved by lenders and CMBS servicers. We work on all property types nationwide with any amount of debt, and with all lenders and servicers (bank or CMBS). We are here to become a part of the team and provide YOU with REAL solutions to the most complex commercial real estate issues.

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Debt Worked Out

ASSUMPTIONS CLOSED

FASTEST ASSUMPTION APPROVAL

STATES

%

REPEAT CUSTOMERS

Surveillance

Keeping up with the requirements of securitized loans can be a full- time job of its own and the penalties can be very costly.

  • One-off Consents
  • Portfolio Surveillance

Assumptions

The average assumption approval time is 120 days. Our clients achieve approvals in 60 days or less on average.

  • CMBS
  • Agency
  • Portfolio
  • Recapitalization

Workouts

Our experienced workout team has insider access to the latest deal terms to make sure you don’t leave money on the table.

  • CMBS
  • Banks
  • Mezz

Option Analysis

We analyze all available modification options using our proprietary system which performs an NPV analysis of the 7 Options

  • CMBS
  • Agency
  • Portfolio

OMX

Off Market XChange is the 1st platform designed to connect owners with capital sources to make things happen – off market!

  • Debt
  • Preferred Equity
  • Purchase

We Are The insider’s insider

“After months of getting hounded by the bank for a DSCR issue after Covid, I found Ryan and 1st Solutions and engaged them to speak with the bank. They kept me in the loop the whole way through the process and got the job done with a best scenario outcome. Great work team 1st Solutions.”
Julien Plouffe
Crunch Fitness

“The best spent consulting check we have ever paid”  after successfully negotiating and closing a DPO.
Michel Kucinski
President , USA Properties, Inc.

 

Yippee!!! We couldn’t have achieved this without your capable assistance. They just stonewalled us, because they could.
Thanks again.
John Beardsley
Beardsley Building Development

We all spent a very intense period of one year  together jumping through different hoops everyday sometimes twice a day. Your availability and guidance in forming strategy was of tremendous help.
Terry Shaikh
Owner, Edinburg Hotel Management

Commercial Real Estate Advisors

1st Service Solutions is a team of people who were former servicers, or even CEO’s & Managers of Special Servicing Shops.

Founded in 2005 by veteran servicing CEO, Ann Hambly, 1st Service Solutions was the first firm dedicated to serving exclusively as a borrower advocate for surveillance, loan assumptions and loan workouts within CMBS, CRE CLO and Agency. Over the years, the firm has remained the leader in the borrower advocacy space.

We have relationships with decision makers within servicing, know the rulebook of CMBS, have sat on credit committees and apply all of that inside knowledge to help you achieve your goals. Our CEO was a CEO of various large servicing companies.

Are You Ready?

Expertise You Need.
Service You Deserve.

We know how the game is played. Contact us today for your free consultation call to see how we can help you.

Contact Us